Privacy Policy

AirPLAi Sports Inc. ("AirPLAi," "we," "us," or "our") is based in Seattle, Washington. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use airplaisports.com, PLAi Ground, PLAi Maker, PLAi Chat, our mobile applications, APIs, and related services (collectively, the "Services").

This Policy applies to visitors, account holders, customers, organization administrators, athletes, coaches, parents, and other people whose information is processed through the Services. A separate written agreement with an organization may provide additional or different terms for that organization.

Account and contact information

• Name, email address, phone number, organization, role, profile photo, and other information you provide.
• Authentication information from a sign-in provider, such as Google or Apple, or information associated with an email-based sign-in link. We do not receive your provider password.
• Billing, purchase, and transaction information when you buy Services. Payment card details are handled by the payment processor, not stored by AirPLAi.

Content and participant data

• Game video, images, audio, clips, uploads, annotations, statistics, rosters, and other content submitted through the Services.
• Participant information supplied by an organization, including player names, jersey numbers, profile photos, biographies, age or graduation information, and performance data.
• PLAi Chat prompts, search queries, feedback, support requests, and communications with us.

Usage, device, and diagnostic information

• IP address, browser and device information, operating system, unique identifiers, approximate location derived from IP address, and cookie or local-storage identifiers.
• Pages and features used, video interactions, clicks, referrers, session timing, scroll depth, error reports, security events, and other operational logs.
• Analytics and session replay data. Our product analytics providers may record product interactions and session replays. In PLAi Maker, replay may capture visible form input other than password fields.

We use personal information to:

• Provide, operate, maintain, and improve the Services, including video processing, statistics, highlights, search, and account administration.
• Authenticate users, manage organization access, respond to requests, send transactional communications, and deliver customer support.
• Measure product performance, understand feature use, troubleshoot issues, detect fraud and abuse, and protect the Services.
• Comply with law, enforce our agreements, establish or defend legal claims, and complete a corporate transaction.
• Communicate about service updates or marketing where permitted by law. You can opt out of marketing messages using the unsubscribe instructions in the message.

We may use information throughout the lifecycle of AirPLAi’s products and Services, including: (a) capturing, collecting, and processing video, audio, and related participant, content, usage, and derived data; (b) providing, operating, maintaining, securing, and supporting AirPLAi’s products and Services; (c) generating statistics, highlights, analytics, and other outputs; (d) developing, testing, training, evaluating, and improving our machine learning models and artificial intelligence systems, including computer vision, player tracking, action recognition, sports analytics, and natural-language capabilities; and (e) creating and maintaining Career Profiles across events, leagues, seasons, and organizations. Audio captured alongside video (such as ambient sound, sideline commentary, and referee communications) is collected as part of event footage and may be processed as described in this section, including as part of our computer vision and analytics pipeline. AirPLAi does not currently perform speech-to-text transcription or speaker identification on audio, but the Service may incorporate additional audio analysis capabilities in the future. Event organizers are responsible for posting conspicuous signage at event venues notifying attendees that audio and video recording is occurring. If audio consent was not properly obtained by the uploader, AirPLAi may strip or mute audio from the footage at its discretion.

We may pseudonymize or de-identify usage information where reasonably practicable and combine it with information from other users. Video and participant data cannot always be made anonymous. AirPLAi produces statistics relevant to its customers using game footage, event annotations, jersey numbers, and roster information supplied by organizations, and does not use facial recognition or similar biometric features to produce those statistics. We do not use customer content in public advertising or marketing without separate permission. If a written agreement with your organization limits model-training use, that agreement controls.

Your organization and authorized viewers

Content, participant data, and related outputs may be visible to league, team, or organization administrators and members with access under the organization's settings. When you publish, share, or create a link to content, the recipients you select may be able to view it.

Service providers

We use service providers to operate the Services. These include Google Cloud and Firebase for hosting, storage, databases, and authentication; Google Vertex AI and Gemini for certain AI features; Resend for transactional email; Mixpanel and PostHog for analytics; and payment, security, support, and professional-service providers as needed. They may process information only to provide services to us or as otherwise permitted by law.

Legal, safety, and business transfers

We may disclose information to comply with law, respond to lawful requests, protect the rights, safety, and security of AirPLAi and others, investigate suspected misuse, or as part of a merger, financing, acquisition, reorganization, or sale of assets.

We do not sell personal information or share it for cross-context behavioral advertising.

Organizations that upload or manage footage and participant information are responsible for obtaining the permissions, notices, and consents required to record, upload, process, share, and, where applicable, permit our model-improvement uses of that information. This includes permissions for athletes and other participants who are not registered users of the Services. For audio content, uploaders must certify they have obtained all necessary consents for audio capture, including from spectators and other non-participant attendees present at the event.

When we process customer content solely to provide the Services for an organization, that organization generally controls the content and participant data. We may direct a privacy request about that data to the organization. We act independently when we process data for our own purposes, such as security, platform analytics, and the model-improvement uses described above.

AirPLAi may create and maintain Career Profiles that aggregate a participant’s statistics, highlights, performance data, and related information across multiple events, leagues, seasons, and organizations. Career Profiles persist beyond individual events and may be updated as new data becomes available. Career Profiles are not publicly available; they are visible only to logged-in users who are connected to a league or organization associated with the participant. Career Profiles for minors are created through parent or guardian accounts or through league rosters uploaded with proper parental or guardian consent at the league level.

A participant, the parent or guardian of a participant who is a minor, or the organization that supplied the participant’s information may request removal of the participant’s Career Profile or correction of information by contacting AirPLAi. Removal of a Career Profile does not require deletion of underlying event-level data or outputs that the uploading organization is entitled to retain, of de-identified or aggregated data, or of trained model parameters.

The Services are not intended for independently operated accounts by children under 13. Users who are under the age of majority may use the Services only with the authorization of a parent, guardian, school, team, league, or other responsible organization.

During account registration, AirPLAi requires users to affirmatively confirm, by selecting an unchecked checkbox, that they are 13 or older and that they accept the Terms of Service and this Privacy Policy. If we learn that a user under 13 has created an account without parental or guardian consent, we will promptly disable the account and delete associated personal information.

Youth athletes may appear in content submitted by an authorized organization or adult. The uploader must have the permissions required for that use. We may request confirmation of authorization, limit access, remove content, or suspend an account where we believe the required permissions are absent. A parent or guardian may contact us about a child's information at privacy@airplaisports.com.

By uploading content or creating an account on behalf of an organization, the uploader represents and warrants that they have obtained all consents required by applicable law for the recording, upload, processing, and model-improvement uses described in this Policy, including verifiable parental or guardian consent for any minor whose personal information or likeness appears in the uploaded content. For league-managed and event-managed signups, the organization is responsible for collecting parental consent at registration and maintaining records of that consent. For self-service signups, the uploader provides this attestation directly at the time of upload or account creation. AirPLAi may request evidence of consent and may restrict processing of a participant’s data if satisfactory evidence is not provided.

Where a parent, guardian, or authorized organization provides consent for a minor’s participation, such consent covers the collection, processing, and uses of that minor’s information as described in this Policy, including the creation and maintenance of Career Profiles and the model-improvement uses described above, unless the consenting party expressly limits or withdraws such consent.

A parent or guardian may withdraw consent for model-training or Career Profile uses at any time by contacting us. Withdrawal of such consent will not affect the minor’s ability to participate in events through their organization, but AirPLAi will cease the specified uses on a prospective basis. Outputs, de-identified data, and trained model parameters generated prior to withdrawal may be retained as described in the Retention and Deletion section.

We retain information for as long as reasonably necessary to provide the Services, support Career Profiles and other product features, maintain and improve our models and technology, meet our legal and contractual obligations, resolve disputes, enforce agreements, and protect the Services. Career Profiles, including those of minors, are retained so that participants and their families can continue to access a participant’s history across seasons, until the participant, the parent or guardian of a minor participant, or an associated organization requests removal; however, if no new data has been added to the Career Profile of a participant under 13 and the profile has not been accessed by the participant’s parent or guardian for three (3) years, we will delete the profile or de-identify the information it contains. Security, abuse-prevention, and audit logs may be retained for up to 12 months, and longer if needed for an active investigation or legal obligation.

Account deletion requests remove the account profile and eligible content from our active systems, subject to verification and applicable exceptions. Content already published to a league or organization, submission history, records another organization is entitled to keep, backups, operational logs, de-identified or aggregated information, and trained model parameters may be retained where necessary or permitted by law. Deleting source content does not necessarily remove its historical influence from a model already trained.

When a user or authorized person requests withdrawal of consent for specific uses (such as model training or Career Profile maintenance), we will cease the specified use on a prospective basis. Withdrawal does not require deletion of: (a) outputs, statistics, highlights, or analytics already generated and delivered to an organization; (b) de-identified or aggregated data that can no longer reasonably identify the individual; (c) trained model parameters, weights, or architectures (deleting source data does not remove its historical influence from a model already trained); or (d) data that AirPLAi is required to retain for legal, security, or contractual reasons. We will process withdrawal requests within a reasonable period and confirm completion.

Subject to applicable law, you may request access to, correction of, deletion of, or a copy of personal information we hold about you. You may also ask questions about the handling of participant data. Send requests to privacy@airplaisports.com. We may ask for information to verify your identity and authority to make the request.

We maintain a documented process for handling access, correction, withdrawal, and deletion requests. Upon receiving a verified request, we will confirm receipt, identify the scope of personal information and uses affected, apply the requested action to our active systems, and provide a written response describing the actions taken and any applicable exceptions. We will respond to verified requests within forty-five (45) days of receipt, or such shorter period as required by applicable law. If additional time is needed, we will notify you of the extension and the reason. If we decline a request in whole or in part, we will explain the basis for the denial and inform you of any right to appeal under applicable law. Requests related to participant data collected through an organization may be coordinated with that organization.

California residents may have rights to know, correct, delete, and opt out of the sale or sharing of personal information. We do not sell or share personal information as described in Section 05. Residents of other states, the European Economic Area, and the United Kingdom may have additional rights under applicable law.

Most browsers let you remove or block cookies and local storage. Some product features may not function correctly if you do so. You can unsubscribe from marketing emails at any time using the link in the email.

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

AirPLAi and its service providers may process information in the United States and other countries where they operate. Those countries may have data-protection laws that differ from the laws where you live.

This Privacy Policy and any disputes arising from or relating to it are governed by the laws of the State of Texas, without regard to conflict-of-law principles. You consent to the exclusive jurisdiction and venue of the state and federal courts located in Texas for the resolution of any such disputes.

We may update this Privacy Policy as our Services, legal requirements, or practices change. We will post the revised Policy with a new effective date and provide additional notice where required by law.

Questions, privacy requests, and concerns may be sent to privacy@airplaisports.com.